Sage Group is a premier Business Solution consulting organization having established a proven track record in delivery capabilities through consistent client satisfaction and demonstrated value. We have an established collaborative Global Delivery engagement model deeply rooted in our traditional delivery capabilities with the added value of CMM Level 5 offshore capabilities. This new engagement model allows Sage Group to better align our services and solutions with our client’s business objectives.
Sage Group offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our consulting team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Sage Group has well defined methodologies for setting up help desks, offering production support etc.
Sage Group application maintenance and support services help enterprises achieve their business goals and objectives, by providing on-time support and value adding services that delivers responsive, high-quality 24 X 7 support for your applications.
Our Application Management Services offerings can benefit you by:
- Reducing costs
- Providing greater availability of mission-critical business applications
- Providing enhanced reliability in every day support and maintenance tasks
- Providing greater efficiency and performance from development and support staffs
- Increasing internal employee moral – focused on core competencies
- Freeing up internal resources for revenue generating activities
- Providing consistent monthly reporting with agreed upon metrics (SLA)
- Enabling the “Right-sizing” and “Right-sourcing” of tasks that are increasingly more and more commoditized
- Injecting documentation and quality into the overall support process
- Providing access to the application support best practices developed and continuously improved upon by Sage Group’s Guaranteed service levels
Sage Group has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:
- Requests management
- Management of incidents
- Processing of requests
- Work around
- Resolution
- Root cause analysis
We provide AMS Services with four models and their combination:
- On-Site
- On-site/Off-Site
- Onsite/Off-Shore
- Onsite/Offsite/Off-Shore
Over 20 years of Business Management and Operations experience with multi-national IT consulting firms. Strong experience of working in almost all the areas of IT consulting services starting from providing Client Solutions, Office Management, Recruiting, Accounting, HR and Vendor Management.
Tacoma is a mid-sized urban port city in and the county seat of Pierce County, Washington, United States. The city has a population of over 205,000 residents and has a City Manager and a Mayor. The City of Tacoma owns electric, water, and cable utilities and a regional railroad. IT and the SAP ERP system are shared serviced used by the city government, railroad, and the utilities.
Pegasus Blue Star Fund is a private equity fund specializing in Healthcare Services Investments, with 20+ years of experience of investing and managing Healthcare Services companies in the areas of Cancer treatment centers, Surgery centers, Practice management, Medical Group Purchasing Organizations, EHR, Medical Revenue Cycle Management, Patient Portal, Claims Optimization, Claims Authorization, Patient collections, Bad debt collections etc.
Constellation Healthcare Technologies is one of the largest providers of holistic, integrated practice management support services to hospitals and medical practices across the United States.
Constellation Tarrant County is an urban county located in the north central part of Texas. Fort Worth serves as the county seat to a county population of approximately 1.7 million citizens. Tarrant County is a member of the North Central Texas Council of Governments. Tarrant County is one of the fastest growing urban counties in the United States today.
MEI is one of the world’s leading manufacturers of unattended electronic transaction systems including bill acceptors, coin mechanisms, cashless payment systems and vending management solutions. 
OKI Data Americas, a subsidiary of OKI Data Corporation of Japan, markets PC peripheral equipment and customized document management solutions under the OKI® brand, including digital color and monochrome printers, color and monochrome multifunction products, serial impact dot matrix printers, thermal label printers and POS printers, as well as a full line of options, accessories and consumables. OKI Data Americas also serves the Graphic Arts & Production market with the OKI proColor™ Series. 
Constellation New York Power Authority (NYPA) is America’s largest state-owned power organization. NYPA provides lowest-cost electricity in New York State, operating 18 generating facilities and more than 1,400 circuit-miles of transmission lines.
OKI Data Americas, a Durham County was using SAP ECC, BW SEM-BPS for budgeting, e-recruitment and Learning Solution (LSO), ESS Portal for business operations utilizing Public Sector Financials (A/R, A/P, GL, FM, TR, AA), Purchasing (MM) and widely HCM including Payroll/Time.County was looking to expand on BW footprint to exploit the powerful capabilities of BW platform to provide better analytics and reporting countywide.
The Colorado Department of Transportation (CDOT) exists to ensure that Colorado has a safe and efficient highway system by building and maintaining interstates, US highways and state highways.
BCH Electric Limited, an ISO 9001:2000 company, is one of the largest manufacturers of low voltageelectrical and electronic controls in India. The Company was established in 1965 as a joint venture between Cutler-Hammer, USA, and a consortium of partners from India. In 1977 the company became a wholly owned Indian company but it still maintains its global business connections.
Orion HealthCorp is one of the largest Revenue Cycle Management Companies (RCM) in the United States with a strong Practice Management background. With offices in California, Colorado, Texas, Pennsylvania, Georgia and New York they provide billing and practice management services to healthcare professionals from single Physician practices to large hospital based practices.
Merrill Lynch is one of the largest brokerage and investment banking houses in the US. Merrill Lynch has over 50,000 employees and operates in every state in the country. 
United Stationers Inc. (USSCO) is North America’s largest broad line wholesale distributor of business products, with net sales of approximately $4.0 billion. USSCO has 40,000 items from more than 500 manufacturers, 20,000 resellers with product categories including traditional office products, office furniture, technology products, and janitorial and sanitation supplies. 
Sentry Group is the world’s leading supplier of fire-resistant and security storage containers, with a commitment to rigorous standards in design, manufacture and testing. Their products provide fire protection, basic security, privacy and organization and are available online or in-store at many leading retailers. They are a global company which produces more fire-resistant chests, files, safes, security storage containers and gun safes than any other company in the world. 
Aquatech International is a leading global supplier of industrial water and wastewater treatment systems and services. With hundreds of operating systems worldwide, they provide the technology, experience, and vision needed for total water solutions that work together seamlessly. Founded in 1981 in Canonsburg, Pennsylvania, Aquatech began as a supplier of pure water systems for the power industry. 
Fujifilm India Private Limited was established as a wholly owned subsidiary of FUJIFILM Holdings Corporation,is leader in a broad spectrum of imaging industries, operated in India through its branch office and Indian dealers. World over, FUJIFILM is the pioneer in imaging technology with 80 years of experience. With all advanced technologies, the company provides solutions in Digital camera, Photo imaging, medical products, graphic arts, life science systems, motion picture films, recording media and industrial products.
Prime Meiden Ltd (PML) is an Indo-Japanese joint venture company of the Prime Group, a highly diversified group which has been a leading force for over 28 years in the field of high technology equipments & systems covering the entire spectrum of power sector including generation, distribution and transmission; precision engineering, power conditioning, CNC machine tools etc. The group is virtually present in every major sector of the economy such as power and energy, aviation, space, railways, defence, IT, infrastructure, industries including automobile & metallurgical industry, petroleum, oil, gas, steel, fertilizers and ship building etc.
Monte Carlo Fashions Ltd was launched in 1984 by Oswal Woolen Mills Ltd, the flagship company of Nahar group. The launch was a significant step in the evolution of branded garment industry in India. Since then, it has been catering to the ever-growing demands of the Clothing and Fashion industry. 
Ralson today stands tall as India’s largest company in the field of bicycle & Automobile tyres, tubes and bicycle components. Ralson is the first and only Bicycle Tyre manufacturer in India to be accredited with an ISO 9001Certification, and it provides the widest possible range of tyres (Nylon & Cotton, Colored, Gum wall, White wall & Black), tubes (Natural & Butyl rubber) and components.
KML entered the auto interior manufacturing business with a single product (seating system for Maruti 800 CC Car) in year 1994. Today they manufacture 8 different products with over 100 different models
Supertech Group, is founded in 1988, has set new trends and benchmarks of architectural excellence in the contemporary global scenario. An ISO 9001:2000 certified company; Supertech has successfully completed 20 years in real estate business and today it has revolutionized the real estate arena.
Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments. Today the group stands tall with an approximate turnover of 5000 Crore INR. An average growth of 30% makes it one of the fastest growing corporate in India. It is also one of the few debt free companies. Group has strength of about 2000 employee technocrats.
BCH Electric Limited an ISO 9001:2000 company, is today one of the largest manufacturers of low voltage electrical and electronic controls in India. The Company was set up in 1965 as a joint venture between Cutler-Hammer, USA, and Indian partners. Since 1977, it is a wholly owned Indian company with global business connections.
Patel wood today is pioneering the best practices and striving for excellence through adaptation of latest technology and management learning. An ISO 9001:2000 certified company; they are managing their operations through effective Information Technology adaptation and have excellent production facilities with fully automated imported plant and machinery.